Ocean Software Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website (the “Site”) or otherwise interact with us online. Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information You Provide
- Contact Data: name, email address, phone number, company name, geographical region location, job title when you submit a form (e.g. demo request, contact form).
- Communications Content: any messages, files or attachments you send to us via the Site.
1.2 Automatically Collected Information
- Usage Data: IP address, browser type/version, pages visited, time and date of visits, referring/exit pages, clickstream data.
- Device Data: device type, operating system, device identifiers.
- Cookie and Tracking Data: see Section 3 below.
2. How We Use Your Information
We process personal information for the following purposes:
- To Provide and Improve Services
– Respond to enquiries, fulfill demo requests, and deliver the products and services you request.
– Analyse usage patterns to optimise website functionality, content and user experience. - Marketing and Communications
– Send you newsletters, updates, promotional materials and event invitations (only if you have opted in).
– Personalise the content you see based on your interests and behaviour. - Administrative and Legal Purposes
– Maintain records for billing, compliance, auditing and dispute resolution.
– Protect our rights, prevent fraud, and enforce our Terms of Use. - Security and Safety
– Monitor and detect fraudulent or unauthorised activity.
– Manage and investigate potential data breaches or incidents.
3. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags and similar tracking technologies to:
- Recognise your device and remember preferences.
- Analyse Site performance, traffic sources and usage trends.
- Serve targeted advertisements on third-party websites (where permitted).
You may manage or disable cookies through your browser settings, but doing so may limit certain Site features.
4. Disclosure of Your Information
We may share your information with:
- Service Providers: third-party vendors who perform services on our behalf (e.g., hosting, analytics, CRM, email delivery). These providers are contractually bound to protect your data and only process it according to our instructions.
- Affiliates and Partners: Ocean group companies and trusted technology partners for integrated services and joint marketing initiatives, where you have consented or as permitted by law.
- Legal and Regulatory Bodies: when required by law (e.g., subpoena, court order), to protect our rights, or to comply with legal obligations.
- Business Transfers: in connection with a merger, acquisition, reorganisation or sale of assets, subject to confidentiality obligations.
5. International Data Transfers
Ocean Software is headquartered in Australia. Your information may be transferred to - and processed in - countries other than your own. Whenever we transfer personal data internationally, we ensure appropriate safeguards are in place (e.g., EU-approved standard contractual clauses, binding corporate rules).
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, tax or accounting requirements. When no longer needed, we securely delete or anonymise it.
7. Security
We maintain a comprehensive information security program that includes:
- ISO 27001–certified policies and procedures.
- Industry-standard technical controls (TLS encryption in transit; AES-256 encryption at rest).
- Regular vulnerability assessments, penetration testing and incident-response drills.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to update or rectify inaccurate or incomplete data.
- Deletion: request the erasure of your personal data (subject to legal exceptions).
- Restriction or Objection: limit our processing of your data or object to certain processing activities.
- Portability: receive your personal data in a structured, machine-readable format.
- Withdraw Consent: where processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us as set out in Section 10. We will respond within the timeframe required by applicable law.
9. Children’s Privacy
Our Site is not directed to children under 18 years of age, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us to request deletion. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the Site with the date of the latest revision.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Ocean Software
Attention: Privacy Officer
Email: info@ocean.com.au